Rick speaks with Ben Vollmer, Global Director for Field Service at Microsoft about field service in the Microsoft Dynamics 365 channel.

You’ll hear:

• Monthly active usage continues to climb at a phenomenal rate, adding about 15 million users a month
• MVPs and Customers are now representing Microsoft at conferences like the User Group Summit in Orlando for a first time
• Ben has a busy European schedule in coming months, including Resco.next in the fall of 2019
• Meeting with partners and customers to understand future directions for Field Service
• An explanation of the role of Microsoft’s Ignite conference and other upcoming events.